This position finishes wood furniture by performing the following duties in the assigned area of staining, sanding, or buffing. No experience is necessary for Level 1.

Essential Duties and Responsibilities include the following.

• ·Assists with unloading and inspecting unfinished furniture from trucks.
•  Verifies wood type, color, and dimensions of parts for conformance to quality standards and specifications on a work order.
• Cleans and maintains work area and equipment.

Staining Area:

Applies stain onto furniture.

Wipes excess stain from the furniture.

Sanding and Buffing Areas:

Sands surfaces, joints, and edges of furniture in preparation for finishing, using various hand and

power tools.

Applies putty to the surface to fill nicks, depressions, and holes as needed.

 

Immediate opening for a box truck and tractor-trailer truck driver(s) to safely and efficiently deliver finished goods, products, and materials. Runs may include assisting with loading or unloading goods or drop off only loads.

Must have a current and safe driving record plus the required Class A commercial driver’s license (CDL) for a tractor-trailer. Background and drug alcohol testing as required by federal and/or state department(s) of transportation regulations. Lifting, when needed, could be up to 100 pounds.

 

Develops and continually improves retailer, interior designer, and consumer experience with our product and the company by providing leadership through managing Customer Service Department processes and personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned.)

• Develops, monitors, and revises standard operational and working practices to establish and maintain efficiency and accuracy in the Customer Service Department.
• Plans and coordinates work, trains, motivates, monitors, and evaluates the performance of Customer Service Representatives; counsels, documents, and disciplines as necessary.
• Communicates product changes and new processes to CS Representatives.
• Provides direction, development, and leadership to CS Representatives to facilitate department improvements and liaisons with other departments.
• Interprets company policies for workers and enforces company regulations, including safety and environmental regulations.
• Manages and assists with customer relations, including resolving complaints, managing returns and credits, and setting up and orienting new customers.
• Manages and assists OEM accounts with orders, invoices, returns, shipments, and product information.
• Maintains confidentiality in corporate and personnel matters.
• Assists in the creation and manages execution of marketing plans and promotional activities and materials.
• Works with retailers and the company’s field sales representatives to increase brand sales by building positive, mutually beneficial relationships.
• Expertise in operating company enterprise systems – orders, invoices, and reports.
• Coordinates with the management team through attendance at production meetings and similar functions. Regular availability for questions and answers, and other collaborative activities.
• Connects manufacturing managers with information about customer orders, invoices, returns and other transactions.
• Resolves freight claims for the company and customers as needed.
• Manages problem resolution including freight claims, defective products, and other consumer issues in collaboration with distributors and field sales representatives.
• Coordinates with sales to assume front-line responsibility once a new customer is created through an account application and/or receipt of an order.
• Ensures company best practices are followed in problem resolution with consumers and distributors.
• Manages prepayment for orders from consumers, interior designers, and designated retailers.
• Coordinates with credit manager to maintain customer records in the enterprise system.
• Manages inventory of marketing materials, point-of-sale materials, and photography accessories assets.
• Coordinates with photo stylists, photographers, and the marketing team in the production of photo shoots.
• Manage fulfillment support for sales and marketing.

SUPERVISORY RESPONSIBILITIES
Directly manage Customer Service Representatives in the Customer Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE
College degree or related experience.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to
interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of database software, Internet and Email, and Microsoft Office.

OTHER QUALIFICATIONS
Must be able to travel.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually quiet.